Privacy &
Policy

This Privacy Policy applies to all services offered by A V Travels India Pvt Ltd, including but not limited to on-call cab bookings, corporate event transportation, employee transportation programmes, and monthly rental contracts. It governs data collected through our website, telephone inquiries, email communications, and in-person interactions.

By engaging our services or accessing our website, you consent to the practices described in this policy. If you do not agree with the terms herein, please refrain from using our services.

To provide safe, reliable, and personalised transportation services, we collect the following categories of information:

• Personal Identification: Full name, date of birth, government-issued ID (Aadhaar, PAN, passport, or driving licence) required for booking and verification.
• Contact Information: Mobile number, email address, and billing/pick-up address for communication and service delivery.
• Booking Details: Pickup and drop-off locations, travel dates and times, vehicle preference, duration of rental, and special requests.
• Corporate & Employee Data: For corporate accounts — company name, GST number, authorised contact person details, and employee roster information for transport programmes.
• Payment Information: Transaction records, invoice data, and payment method details (we do not store full card numbers; payment is processed through secure third-party gateways).
• Location Data: Real-time GPS data during trips for safety monitoring, route optimisation, and trip verification.
• Device & Usage Data: IP address, browser type, pages visited, and session duration collected automatically when you visit our website.
• Communications: Records of emails, calls, and messages sent to our team for support and quality purposes.

We use the information collected solely for legitimate business purposes. Specifically, your data is used to:

• Process and confirm bookings, assign drivers, and coordinate pick-up and drop-off.
• Manage monthly and corporate employee transportation contracts and schedules.
• Communicate booking confirmations, trip updates, invoices, and important service notices.
• Ensure passenger safety through real-time trip monitoring and driver accountability.
• Process payments, generate GST-compliant invoices, and manage refunds or disputes.
• Improve our fleet, routes, and service quality based on usage patterns and feedback.
• Respond to queries, complaints, and customer support requests promptly.
• Comply with applicable legal, tax, and regulatory requirements under Indian law.
• Send service-related communications and, with your consent, relevant promotional offers.

A V Travels India Pvt Ltd does not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Drivers & Fleet Staff: Relevant booking details (name, contact, pick-up point) are shared with assigned drivers to fulfil your trip.
• Corporate Clients: For employee transport programmes, trip summaries and attendance data may be shared with the respective HR or admin team of the client company.
• Payment Processors: Billing information is shared with our secure payment gateway providers solely to complete transactions.
• Legal Authorities: We may disclose information if required by law, court order, or government authority under applicable Indian regulations.
• Service Providers: Trusted vendors assisting in IT infrastructure, SMS/email notifications, and fleet management software, bound by strict confidentiality obligations.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

• Secure encrypted storage of sensitive personal and payment data.
• Restricted staff access to personal information on a need-to-know basis.
• Regular review of our data collection, storage, and processing practices.
• Use of industry-standard SSL/TLS encryption on our website and digital communications.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your account or personal information.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. The types of cookies we use include:

• Essential Cookies: Required for the website to function correctly, such as session management and form submission.
• Analytics Cookies: Help us understand how visitors use our website (e.g., pages visited, time spent), enabling us to improve content and usability.
• Preference Cookies: Remember your settings and choices to personalise your experience.

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising targeting or behavioural tracking for third-party marketing.

Subject to applicable Indian privacy laws, you have the following rights concerning your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Withdraw Consent: Opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
• Right to Grievance Redressal: Lodge a complaint with our designated Grievance Officer if you believe your data has been mishandled.

To exercise any of these rights, please write to us at sales@avtravelsindia.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our website may contain links to third-party websites, payment portals, or map services for your convenience. These external sites operate independently and are governed by their own privacy policies. A V Travels India Pvt Ltd is not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review the privacy policies of any site you visit.

Our services are intended for adults aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately at sales@avtravelsindia.com and we will promptly delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically. Continued use of our services following any updates constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our team. We are committed to addressing your queries promptly and transparently.